FAQ's
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Can I get service if I don't have insurance or medical coupon?
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Where are your sites located and how do I get directions to those sites?
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I have a concern regarding the services I receive. Who do I call?
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How can I get a brochure or more information on all Compass Health programs and services?
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Does Compass Health have a program that works with sexually abused children?
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I am Native American. Do I have access to tribal mental health services?
CAN I GET SERVICE IF I DON'T HAVE INSURANCE OR MEDICAL COUPON? We offer a sliding fee scale, based on ability to pay. Resources for reduced fee care are limited. Priority is based on severity of need. You can contact our Scheduling Line at (425)349-8200 for additional information and to make an appointment.
DO YOU HAVE GROUPS AND CLASSES? Yes, we have a variety of Groups and Classes available throughout the County. You can contact our Scheduling Line at (425)349-8200 for additional information and to register for a group or class. A clinical assessment may be required to participate in groups.
DO YOU OFFER COURT ORDERED ANGER MANAGEMENT CLASSES? Compass Health offers a Therapeutic Anger Management Group that meets court requirements. You must be a current client of Compass Health to participate in this group. If you'd like more information you can contact our Scheduling Line at (425)349-8200.
WHERE ARE YOUR SITES LOCATED AND HOW CAN I GET DIRECTIONS TO THOSE SITES? We have several locations throughout Snohomish County. Directions are provided for each of our locations.
I NEED HELP NOW, WHAT DO I DO? If you fear for your safety or someone else's, please call 911 immediately. If you are in crisis and need someone to talk to, call the Care Crisis Line at 800-584-3578. If you want to make an appointment at Compass Health, call 888-693-7200, Monday through Friday, between 8:30 a.m. and 5:00 p.m. PST.
DO YOU HAVE ANY JOB OPENINGS? Yes, please check out our most current career opportunities.
I HAVE A CONCERN REGARDING THE SERVICES I RECEIVE. WHO DO I CALL? You can talk to someone regarding your concern or complaint by calling: General Information 425-349-6200 Toll-free: 800-457-9303 TTY: 425-349-7416 You can also write and send your concern or complaint to: Compass Health Quality Improvement, MS-16, PO Box 3810 Everett, WA 98203-8810. In addition, confidential client feedback cards are available in the lobby of each office.
HOW CAN I GET A BROCHURE OR MORE INFORMATION ON ALL COMPASSS HEALTH PROGRAMS AND SERVICES? Email the Webmaster, giving your name and mailing address. A brochure will be mailed to you within 3 to 5 business days.
HOW DO I GET MORE INFORMATION ON A SPECIFIC MENTAL ILLESS? For your convenience, we have several links and search engines available on our web page. Our Development Department also has a small library of educational materials on a variety of mental health concerns. Please call them at 425-349-8379 with your request.
DOES COMPASS HEALTH HAVE A PROGRAM THAT WORKS WITH SEXUALLY ABUSED CHILDREN? Yes, our Child Advocacy Program (CAP) offers counseling services for abused children, ages 2-20, and for non-offending family members. You can contact our Access Line for additional information and to make an appointment.
DO YOU HAVE SERVICES FOR OLDER ADULTS? Yes, we offer brief solution-focused counseling, case management and group services to older adults. In addition, we offer a Senior-to-Senior Peer Support Group in parts of Snohomish County. You can contact our Access Line for additional information and to make an appointment.
DO YOU OFFER SERVICES IN LANGUAGES, OTHER THAN ENGLISH? Yes, we offer an array of services to limited English speaking individuals and families. Our staff provides culturally sensitive and relevant services in a variety of languages.
I AM NATIVE AMERICAN. DO I HAVE ACCESS TO TRIBAL MENTAL HEALTH SERVICES? Yes, you can contact your tribal provider.
- Lummi Nation: 360-380-1850
- Nooksack Tribe: 360-966-2106
- Samish Tribe: 360-293-6404
- Sauk-Suiattle Tribe: 360-436-1124
- Stillaguamish Tribe: 360-435-9338
- Swinomish Tribe: 360-466-3163
- Tulalip Tribe: 360-651-4400
- Upper Skagit Tribe: 360-856-4200
I AM FAMILY MEMBER (OR FRIEND) OF AN ADULT EXPERIENCING MENTAL HEALTH (OR SUBSTANCE ABUSE) PROBLEMS. WHAT CAN I DO TO HELP? Our services are voluntary, but you can provide your friend or family member with a list of our services or contact the Access Line for additional information. In addition, our Development Department has a variety of informational materials on mental health and substance abuse concerns. Please call them at 425-349-8379 with your request.
DO YOU HAVE CLINICIANS WITH SPECIALTIES? Our professional staff have a variety of mental health specialties, including: marriage and family therapy, sexual abuse, geriatrics, pediatrics, adolescence, counseling for HIV issues, sexual minority counseling, ADHD, parenting support and education, infant mental health, and crisis intervention.
If you have any questions or feedback send them to us.
If you are in a crisis and need help now there are resources available.