Frequently Asked Questions

Can I get services if I don’t have insurance or a medical coupon?

We have a number of specialized grants and contracts that allow us to serve specialized populations.  In some cases we may be able to provide a sliding fee or other options for those with limited resources, subject to capacity. 

Do you have clinicians with specialties?

We have a number of licensed social workers, mental health professionals, counselors, and marriage & family therapists.  In addition, we employ a number of children's mental health specialists, geriatric mental health specialists, ethnic minority mental health specialists and disability mental health specialists. 

I have a concern regarding the services I receive.  Who do I call?

You can talk to someone regarding your concern by calling: 

  • General Information:  425-349-6200
  • Toll-free:  1-800-457-9303
  • TTY:  425-349-7416

You can also write and send your concern or complaint to: 

Compass Health Quality Department, MS-16

PO Box 3810

Everett, WA  98213-8810

In addition, confidential client feedback cards are available in the lobby of each office.

I need help now, what do I do?

If you fear for your safety or someone else's, please call 911 immediately.  If you are in crisis and need someone to talk to, call the Care Crisis Line at 1-800-584-3578.  If you want to make an appointment at Compass Health, call 1-888-693-7200, Monday through Friday, between 8:30am and 5:00pm PST.

Do you have groups and classes?

Yes, we have a variety of groups and classes available throughout our agency.  A current list of classes is available on our website ~ click here!

Groups are offered at many locations and are available for clients currently enrolled in services.  Check with your clinician for a list of current groups offered at your site.