Community Transitions / Community Paramedic Program
The South County Fire Community Resource Paramedic Program in partnership with Compass Health follows up with at-risk patients who make frequent, multiple calls to 911. The team consisting of 2 Community Resource Paramedics, 1 Compass Health Clinician, and 1 Compass Health Certified Peer Counselor provide non-emergency assistance to help frequent 911 callers access social services and other resources to better meet their needs. They respond to the callers through telephone calls or home visits.
The team provides medical and behavioral health assessments, support and advocacy for clients to make gains in healthy living choices with connections to vitally important services. The needs of the clients cover vast territory and the team stays with the person until positive outcomes have been gained.
The program also has a Falls Prevention Specialist component, assisted by Veterans, who provide follow-up education and services to older adults who have fallen or are at risk of falling. These staff also provide home safety assessments and social service connections as necessary.
This service is available in South Snohomish County and is sponsored by a grant from the Verdant Health Commission.
From January 1 through June 30th of 2018 for this group of callers there was a patient decrease in EMS utilization by calling 911 of 66.7%. The same period saw a 51.9% decrease in the use of the emergency department. The program is a proactive, health-oriented approach to whole person care and is a nationally recognized model.