Get a “good faith” estimate
Under the law, health care providers need to give patients an estimate of their costs for health care items and services, before those items and services are provided.
Most Compass Health clients have insurance that pays for 100% of their services; and some Compass services are always provided without a fee, regardless of your insurance.
Breaking down Good Faith Estimates
If you don’t have certain types of health care coverage or are not planning to use certain types of health care coverage, and you do have to pay for services, we will provide you with an estimate of your bill for health care items and services before those items or services are provided.
If you schedule a healthcare item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling.
If you schedule a healthcare item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling.
You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
Transparent care, always
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1- 800-985-3059.
Balance Billing and Surprise Medical Bills FAQs
Have you been wrongly billed?
You may file a complaint with the federal government at or by calling 1-800-985-3059; and/or file a complaint with the Washington State Office of the Insurance Commissioner at their website or by calling 1-800-562- 6900.
Get In Touch
Compass Health is here to help. Whether you have questions about our services, want to share your feedback or a success story, have a media inquiry, or are seeking more information on a training or job opportunity, contact us today for assistance and support.