Terms of Service

Last Updated: September 2026

Welcome to the Compass Health Website (“Website,” “we,” “us,” or “our”). By accessing or using our Website, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our Website.

1. Acceptance of Terms

1.1 Agreement

These Terms constitute a legally binding agreement between you and Compass Health. By using our Website, you agree to be bound by these Terms, including any additional terms and policies referenced herein.

1.2 Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Website on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Changes to the Terms

We reserve the right to modify, update, or revise these Terms at any time. We will post the revised Terms on our Website, and the “Last Updated” date at the beginning of these Terms will be changed.

It is your responsibility to review these Terms periodically. Continued use of the Website after any changes constitutes your acceptance of the modified Terms.

3. User Responsibilities

3.1 Compliance

You agree to comply with all applicable laws and regulations when using our Website.

3.2 Prohibited Activities

You shall not engage in any of the following activities while using our Website:

• Violating any intellectual property rights or proprietary rights.
• Using the Website for any unlawful or fraudulent purposes.
• Attempting to gain unauthorized access to the Website or its systems.
• Posting or transmitting any harmful, unlawful, or inappropriate content.
• Interfering with the proper operation of the Website.
• Using automated tools, bots, scripts, or other technology in a manner that disrupts Website operations or compromises security.
• Submitting false, misleading, or fraudulent information through forms, chats, or other Website features.

4. Privacy

Your use of the Website is subject to our Privacy Policy, Consumer Health Data Privacy Policy, Cookie Policy, and any other applicable privacy notices.

These policies explain how information may be collected, used, disclosed, retained, and protected through the Website, including through AI-powered features.

By using the Website, you acknowledge and agree to the practices described in these policies.

5. AI-Powered Website Assistant

5.1 Use of the AI Assistant

Compass Health may provide FRANSiS, an AI-powered website assistant, to help visitors:

• Locate information.
• Navigate the Website.
• Learn about services and programs.
• Find locations and contact information.
• Access educational resources.

5.2 Informational Purposes Only

The AI-powered website assistant is provided for informational and navigational purposes only.

Information generated by the AI assistant is not medical advice, mental health counseling, diagnosis, treatment recommendations, legal advice, crisis intervention, or any other professional advice.

You should not rely on information provided by the AI assistant as a substitute for professional medical, behavioral health, legal, or emergency services.

5.3 No Provider-Patient Relationship

Use of the AI assistant does not establish a provider-patient relationship, clinician-patient relationship, therapist-client relationship, or any other professional relationship between you and Compass Health.

5.4 Crisis and Emergency Situations

The AI assistant is not intended to respond to emergencies or crisis situations.

If you are experiencing a medical emergency, mental health crisis, or believe you or another person may be in immediate danger, call 911, call or text 988, or contact your local emergency services provider immediately.

5.5 Information Submitted Through the AI Assistant

Users should not submit sensitive personal information through the AI assistant, including:

• Protected health information (PHI).
• Medical records.
• Social Security numbers.
• Insurance information.
• Financial account information.
• Passwords.
• Other confidential information.

Any information submitted through the AI assistant may be collected, processed, retained, and disclosed as described in Compass Health’s Privacy Policy and applicable privacy notices.

5.6 Accuracy of AI Responses

While Compass Health strives to provide accurate and helpful information, AI-generated responses may not always be accurate, complete, current, or available.

Compass Health does not guarantee the accuracy, reliability, completeness, or suitability of information provided through the AI assistant and disclaims responsibility for decisions made based on AI-generated content.

6. Intellectual Property

6.1 Ownership

All content and materials on our Website, including but not limited to text, graphics, logos, images, videos, documents, software, and other content, are owned by or licensed to Compass Health and are protected by intellectual property laws.

6.2 License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, or create derivative works from our content without our prior written consent.

7. Termination

We reserve the right, at our sole discretion, to terminate or suspend your access to the Website for any reason, including violation of these Terms.

Termination may result in the removal of your account and access to any associated content.

8. Disclaimer of Warranties

The Website, including any AI-powered features, is provided “as is” and “as available” without any warranties of any kind, either express or implied.

Compass Health disclaims all warranties, including but not limited to the implied warranties of:

• Merchantability.
• Fitness for a particular purpose.
• Non-infringement.
• Accuracy.
• Reliability.
• Availability.
• Suitability of any content, information, or AI-generated responses.

We do not warrant that the Website will be uninterrupted, secure, error-free, or free of viruses or other harmful components.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Compass Health shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from:

• Your use of or inability to use the Website.
• Reliance upon information provided through the Website or AI assistant.
• Unauthorized access to or alteration of your data.
• Interruption, suspension, or discontinuation of Website services.
• Any other matter relating to the Website.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Website shall be brought exclusively in the state or federal courts located in Washington State, and you consent to the jurisdiction of such courts.

11. Contact Us

If you have questions or concerns regarding these Terms, please contact us.

Compass Health

Phone: Toll Free 800-457-9303 / 425-349-6200
Email: website@compassh.org

These Terms of Service are effective as of the date listed above and remain in effect until modified, superseded, or replaced by Compass Health.