Privacy Policy

Last Updated: September 2026

This Privacy Policy describes how Compass Health (“we,” “us,” or “our”) collects, uses, discloses, retains, and safeguards personal information through www.compasshealth.org and related pages and features (the “Website”).

By using our Website, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which governs Protected Health Information (PHI) created in the course of care, and from our Consumer Health Data Privacy Policy, which governs “consumer health data” under Washington’s My Health My Data Act.

This Website is not a patient portal. Website forms and the AI assistant are not intended for the transmission of medical records, treatment information, or other sensitive health information.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information you choose to provide, such as when you:

• Complete a contact or referral form.
• Sign up for our newsletter.
• Register for an event.
• Make a donation.
• Otherwise communicate with us.

This may include:

• Contact information: Name, email address, phone number, and mailing address.
• Communication information: Information you include in messages, forms, or event registrations.
• Donation information: Donations are processed by our third-party payment provider. We do not store full payment card numbers.

Please do not submit diagnoses or details about your care through public Website forms or the AI-powered website assistant.

In a crisis, call or text 988, or call 911.

1.2 Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect:

• Device information: IP address, browser type, device type, operating system, and general location derived from your IP address.
• Usage information: Pages visited, links selected, referring pages, and the date, time, and duration of your visit.

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, and understand how the site is used.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and referrals.
• Provide information about our programs and services.
• Process event registrations, subscriptions, and donations.
• Operate, secure, and improve the Website.
• Analyze how visitors use the Website.
• Communicate updates you have requested.
• Comply with applicable law.

We do not sell personal information collected through the Website.

3. AI-Powered Website Assistant

Our Website offers FRANSiS, an AI-powered website assistant, to help visitors find information and navigate to the appropriate Compass Health programs, services, and resources.

Use of the AI-powered website assistant is also governed by our Terms of Service.

3.1 What It Is

FRANSiS is an automated tool that responds to typed questions and directs visitors to relevant resources.

It does not provide medical advice, diagnosis, or treatment and is not a substitute for professional care or emergency services.

3.2 What It Collects

Information you submit through the assistant and basic technical information needed to provide and operate the tool may be processed by Compass Health and its service providers.

For additional information about the provider’s data practices, review the applicable FRANSiS privacy policy or terms of use.

3.3 Please Avoid Sensitive Information

Do not enter:

• Health conditions.
• Diagnoses.
• Social Security numbers.
• Insurance information.
• Financial account information.
• Passwords.
• Other confidential information.

Information you type about your health may qualify as consumer health data under Washington law. Please review our Consumer Health Data Privacy Policy for additional information.

3.4 Not for Emergencies

The AI-powered website assistant is not a crisis service.

If you or someone else is in danger, call or text 988, or call 911.

4. How We Share Information

We may share personal information in the following limited circumstances:

• Service providers: With vendors that help us operate the Website and deliver services, including hosting, email, event registration, donation processing, and the AI-powered website assistant, under agreements that limit their use of the information.
• Legal and safety: To comply with applicable law, legal process, or an enforceable governmental request.
• Protecting rights and safety: To protect the rights, property, or safety of Compass Health, our clients, staff, or the public.
• Business changes: In connection with a merger, affiliation, or reorganization, consistent with this Privacy Policy.

5. Data Retention

We retain personal information only as long as needed for the purposes described in this Privacy Policy and to meet our legal obligations.

After that period, we delete or de-identify the information as appropriate.

6. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

Washington residents have rights over certain personal and health-related information.

Rights specific to consumer health data, including access, withdrawal of consent, and deletion, are described in our Consumer Health Data Privacy Policy.

To make a privacy request, contact the Compass Health Communications Department using the information in Section 9.

We will verify your request and respond as required by law.

8. Children’s Privacy

The Website is intended for a general audience and is not directed to children under 18.

We do not knowingly collect personal information from children under 18 through the Website.

If you believe a child has provided us information through the Website, please contact us, and we will take appropriate steps to delete it.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please contact the Compass Health Communications Department:

Compass Health

Phone: Toll Free 800-457-9303 / 425-349-6200
Email: website@compassh.org

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide a prominent notice on the Website.