While we strive for zero instances of negative interactions, we genuinely appreciate neighbors alerting us to problematic situations. HIPPA regulations and standard patient confidentiality prohibit us from sharing any client or tenant information, where applicable. But even in the many incidents involving community members who are not associated with Compass Health, dialogue with neighbors allows us to address concerns and gain a deeper understanding that can help us improve our operations where possible, and work collaboratively with neighbors and other leaders in the community to drive solutions.
For non-emergency situations, neighbors can contact our Compass Health community response team at firstname.lastname@example.org. In an emergency, contacting the authorities at 911 is the most expeditious and most appropriate response.